Store Policy

1. Personalisation Guidelines: We take great care to ensure that your personalised gift is created exactly as you have specified. 

2. Order Processing Time: Our personalized gifts are made-to-order and typically take 1-3 business days to create before shipping. Please allow additional time during busy holiday seasons.

3. Shipping: We offer standard and expedited shipping options. Please note that shipping times vary depending on your location and the shipping method you choose.

4. Returns and Exchanges: Because our personalized gifts are custom-made, we do not offer returns or exchanges unless there is an error on our part. If you receive a defective or incorrect item, please contact us within 7 days of receipt to arrange for a replacement.

5. Payment and Security: We accept major credit cards and use secure payment processing to protect your personal information.